Frequently Asked Questions

Does Delta Dental offer individual insurance?

Yes, Delta Dental of South Carolina offers Delta Dental Individual and Family programs for South Carolina residents and their families. Delta Dental Individual and Family members will receive comprehensive coverage, the freedom to select their own dentist, quality dental care and affordable rates. Click here for more information on Delta Dental Individual and Family programs

Are pre-treatment estimates required?

No, they are not required, but we do recommend requesting a pre-treatment estimate before receiving higher cost dental care to find out whether the proposed dental treatment is covered, the amount that your dental benefits plan may pay, and the difference that you may be responsible for paying. Pre-treatment estimates, formerly also referred to as pre-determinations, are valid for six (6) months from the date issued. (Estimates were previously valid for 60 days.)

Click here to view more information about pre-treatment estimates, along with recommendations about when to ask your dentist to send a pre-treatment estimate request to Delta Dental.

How can I continue my dental coverage after I leave my job?

Check with your Human Resources Department to see if you are eligible for COBRA benefits. There are various conditions that will determine COBRA eligibility. Your employer gives COBRA information (including eligibility and length of continuance) to us.

Also, if you are a South Carolina resident, you are eligible for one of Delta Dental’s Individual and Family plans. Click here for more information or to purchase a traditional individual plan directly from Delta Dental.

How can I find out if my dentist is participating, or get a list of dentists near me?

Visit our “Find a Dentist” page or contact our customer care team at 800-335-8266. Always verify the dentist’s participation with Delta Dental when making your appointment. Also, make sure your dentist is participating in the specific plan in which you are enrolled. With many of our plans, you can go to any licensed dentist, but your out-of-pocket costs will be lower if you choose a dentist who participates in the Delta Dental PPO™ or Delta Dental Premier® network. Dentists in our network agree to accept Delta Dental fees as payment-in-full for covered services, while dentists who do not participate with Delta Dental do not have an agreement with us and may charge more than our fees.

How do I know which program I am enrolled in?

Our “Find A Dentist” tool has an option just for this. Simply enter your social security number and your program name will appear. You can also find your plan information on your Delta Dental identification card.

Will Delta Dental pay dentists directly or will I receive payment?

If the dentist participates in either the Delta Dental PPO™ network or Delta Dental Premier® network, we will make payments directly to the dentist. If the dentist does not participate in one of our networks, then you may be responsible for paying the entire bill at the time of service and Delta Dental will reimburse you directly for the covered amount. If the provider accepts Assignment of Benefits (AOB), then Delta Dental will reimburse the out-of-network provider for the covered amount, and you will be responsible for the difference up to the provider’s billed fee.

How are coordination of benefits (COB) determined?

The group contract and state regulations will determine how coordination of benefits will be applied. For the majority of cases, the birthday rule will apply. When a dependent child’s parents both have dental coverage, this rule states that the “primary” program (the one that pays first) is the one covering the parent whose month and date of birth falls first in the calendar year. Special guidelines may apply when the group contract supersedes the birthday rule. Ask your employer if their contract with Delta Dental has special COB guidelines.

What is my annual benefit maximum and how is it determined?

The annual benefit maximum is the dollar limit that is applied to benefit payments. Some programs have no maximums. Some maximums apply to the lifetime of the benefit program. Others apply to a particular period of time (calendar year, benefit year, etc.) or particular services (such as separate maximum for orthodontic benefits). You can determine your annual benefit maximum by logging in to your account, referring to your benefit booklet or contacting our customer care team at 800-335-8266.

What should I do if I move?

If you are part of an employer-sponsored plan, please give your new address to your Human Resources Department. If you have an individual policy, you may contact our customer care team at 800-335-8266 to update your information. You will also want to share your new address with your dentist.

Do I need a claim form? If so, how do I get one?

Most providers (those who participate with Delta Dental and those who do not) have claim forms in their offices and will submit the claim for you. If your dentist does not submit insurance claims, you can download a claim after logging in to your account. You will be required to enter a username and password to access this information.

What is required from me to establish full-time student status?

To verify full-time student status, you will be required to provide either your Human Resources Department or Delta Dental with a document showing that the dependent was enrolled in a minimum of 12 credit hours. The form of verification can be a report card, class registration or letter from the college or university. The dependent must be enrolled in an accredited college or university to be eligible for coverage. Remember, eligibility must be verified for each semester. Semesters run January 1 through August 31 (spring) and September 1 through December 31 (fall).

What is the correct mailing address for Delta Dental?

All paper claims should be mailed to P.O. Box 8690, St. Louis, MO 63126-0690.

Does Delta Dental of South Carolina cover teledentistry?

Yes. Delta Dental of South Carolina covers teledentistry. Delta Dental – Virtual Visits, delivered by, provides 24/7 access to a dentist, 365 days a year conveniently from your home with the use of a smartphone, tablet or computer with audio/visual capabilities. A teledentistry visit is counted as an oral examination under your plan. Learn more on teledentistry.

When should I use Delta Dental – Virtual Visits?

You should use Delta Dental – Virtual Visits when:

• you have a dental emergency and you do not have a dentist
• you need access to a dentist after hours and your dentist is not available
• you would like to consult with a dentist without leaving your home

How does Delta Dental – Virtual Visits work?

Follow these four easy steps to access our teledentistry service:

• Step 1: Visit the Delta Dental - Virtual Visits patient portal
• Step 2: Fill out your e-documents
• Step 3: Take photos of the problem area
• Step 4: Connect with a dentist and begin your consultation dentists provide initial consultation services and can write prescriptions when appropriate. You will be referred to a Delta Dental network dentist for definitive diagnosis and treatment.

The dentist will email consultation notes to your Delta Dental network dentist for further treatment. If you have not established care with a Delta Dental network dentist, with your authorization, will refer you to an in-network dentist.
Learn more.

Is there a copay for my teledentistry visit?

A teledentistry visit is counted as an oral examination under your plan. Your copay depends on your particular dental plan.

How are teledentistry claims processed?

Teledentistry claims are processed under code D0140 – problem focused exam. A teledentistry visit is counted as an oral examination under your plan.